General Refund Terms

• Refunds are only applicable where permitted by the fare rules of the airline or terms of the service provider (hotels, car rentals, etc.).
• Not all bookings are eligible for refunds. Many discounted or promotional fares are non-refundable.
• Refunds must be requested before the travel date. No-shows are generally not eligible for refunds.
• All refund approvals are subject to the policies of the relevant service provider.

Flight Ticket Refunds

Flight ticket refund eligibility is determined by the airline’s fare rules. If a ticket is refundable:

• Airline cancellation fees may apply and be deducted from the refund amount.
• AirJourney’s service and booking fees are non-refundable.
• Non-refundable tickets may only be refunded in special circumstances, such as airline-initiated cancellations or medical emergencies (subject to documentation and airline approval).

Hotel & Other Services Refunds

• Refunds for hotel, car rental, and vacation package components depend on the cancellation policy of the specific provider.
• Some bookings are non-refundable once confirmed.
• Refund requests made within the free cancellation window will be processed without penalty, excluding our service fee.

Refund Processing Time

Once a refund is approved, please allow:

• 7 to 21 business days for the amount to reflect in your original payment method.
• Processing times may vary depending on the provider, payment processor, and your bank.

Non-Refundable Charges

• AirJourney’s service, booking, and processing fees are non-refundable.
• Credit card convenience charges and third-party fees are also non-refundable.

How to Request a Refund

To initiate a refund, please contact our customer support with your booking details:

• 📧 Email: info@airjourney.online
• 📞 Phone: +1 (844) 933-8482
• Include your full name, booking number, and the reason for your refund request.

Disputes or Denied Refunds

If a refund is denied by the airline or service provider, AirJourney will provide the reason and documentation for your reference. You may dispute the decision directly with the provider or raise a support request with our team.