1. Acceptance of Terms

By accessing or using AirJourney’s website or services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.

2. Services Provided

AirJourney is a travel agency that facilitates bookings for flights, hotels, car rentals, vacation packages, and related travel services. We act as an intermediary between you and travel service providers.

3. Booking & Payment

All bookings are subject to availability and are not confirmed until full payment is received. Prices are subject to change until payment is processed. You are responsible for verifying all booking details before confirming.

4. Cancellations & Refunds

Cancellation policies vary by airline, hotel, or other travel service providers. AirJourney will assist with cancellations per provider terms, but we are not liable for any penalties or non-refundable amounts. Service fees are non-refundable.

Refund Policy

AirJourney aims to facilitate fair and timely refunds in accordance with the policies of airlines, hotels, and other travel service providers. Please carefully read the following terms regarding refunds:

• Eligibility: Refunds are only applicable if permitted by the fare rules or policies of the travel provider. Not all services booked through AirJourney are eligible for refunds.
• Airfare Refunds: If a ticket is refundable, the refund amount will be determined after deducting applicable airline penalties and service fees. Non-refundable tickets are not eligible for a cash refund unless otherwise stated by the airline in exceptional cases.
• Hotel Refunds: Refunds for hotel bookings depend on the cancellation window and terms provided by the hotel at the time of booking. No-shows or late cancellations may not be eligible for any refund.
• Vacation Package Refunds: Each component of a package (flight, hotel, car rental, etc.) is subject to its own refund rules. The overall refund amount will reflect the combined policies of these individual services.
• Processing Time: Approved refunds may take between 7 to 21 business days to reflect on your original payment method. This timeline may vary depending on the provider and your financial institution.
• Non-Refundable Charges: AirJourney’s booking and service fees are non-refundable. Additionally, any administrative charges or credit card fees incurred during booking are non-refundable.
• Denied Refunds: Refunds may be denied if the traveler violates fare conditions, fails to cancel within the provider’s allowed time frame, or provides inaccurate information at the time of booking.

To request a refund, please contact our customer support team at info@airjourney.online or call us at +1 (844) 933-8482. Our team will assist you in submitting a refund request to the relevant provider.

5. User Responsibilities

You agree to provide accurate and complete information during the booking process and to comply with all applicable travel regulations. You are responsible for obtaining required travel documents, such as passports and visas.

6. Limitation of Liability

AirJourney is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our services, including delays, cancellations, or changes by travel providers. Our total liability shall not exceed the amount paid to us for the specific service.

7. Intellectual Property

All content, trademarks, logos, and materials on this website are the property of AirJourney or its partners and are protected by intellectual property laws. You may not reproduce or use them without written permission.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those websites. Accessing third-party sites is at your own risk.

9. Modifications to Terms

AirJourney reserves the right to modify these Terms & Conditions at any time without prior notice. Your continued use of our services constitutes acceptance of the updated terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, USA. Any disputes shall be resolved in the courts of Saint Johns County, Florida.

11. Contact Information

For any questions or concerns regarding these Terms, please contact us at:
AirJourney Travel Agency
1415 Candy Ct, Saint Johns, FL 32259 USA
📞 +1 (844) 933-8482
✉️ info@airjourney.online